Corporate Director of Operations, Resorts

Reports to: SVP Resorts

Join us and be part of a company that values growth, collaboration, and the pursuit of exceptional guest experiences

The Director will work closely with property leadership teams to develop and implement strategies that meet or exceed the expectations of our brand’s target customers, delivering a strong return on investment.

Key Responsibilities:

• Collaborate with the resort division team and Senior Director to set and achieve organizational goals, strategies, and tactics related to brand vision, product, and guest experience.
• Collaborate with the resort division team and Vice President of People and Culture to set and achieve organizational goals, strategies, and tactics related to employee experience and culture.
• Lead the creation of key performance metrics with the SVP to ensure operational stability and improvement of the guest and employee experience.
• Support the preparation of annual operating budgets for each resort, ensuring departmental operating assumptions achieve targeted flow-through benchmarks.
• Support the analysis of financial outcomes on a monthly, quarterly, and annual basis; work with stakeholders to continuously formulate tactics to deliver optimal results in varying economic climates.

• Research trends related to resort products, programming, and Food & Beverage, and make recommendations to enhance the guest experience and growth.
• Function as a task force Director of Operations, with locations assigned as
• Develop and implement resort division Service Standards in collaboration with the resort teams and resort
• Develop and implement SOPs based on the Service
• Develop Training Programs to support the Service Standards and
• Fine-tune and standardize the Black Diamond Experience at the property level, ensuring a luxury lifestyle
• Champion the Guest Experience with the property leadership
• Provide commentary on the operating performance of markets/hotels/partnerships on a monthly basis through formal written executive commentaries, monthly business reviews, or as required by external

• Act as a champion and advocate for the resort
• Research trends and make recommendations to enhance the guest experience and
• Engage highly with the property leadership, supporting and developing talent from
• Build high-performing property teams through talent acquisition, mentorship, and performance management.
• Plan for people and succession with a forward view to building capacity based on anticipated organizational growth, strengthening the team with a focus on both productivity and value alignment.
• Talent Management: Build a high-performing team through talent acquisition, mentorship, performance management, and professional growth plans while nurturing a culture of excellence and innovation.

Lives the Core Values:

• Understands that their people are their customers and does not fail to keep promises.
• Personal communication, interactions, and behaviour support all five of the organization's core values.
• Deliverables are executed in a manner that requires little or no follow-up in terms of scope, timeliness and quality.

Qualifications:

• Leadership Excellence: A minimum of 5 years as a hospitality leader with experience in lifestyle luxury or luxury resorts with the ability to build, lead, and motivate high-performing teams and foster a culture of excellence and innovation.
• Financial Acumen: Strong ability to analyze and interpret financial data, create budgets, and manage financial performance to meet targets.
• Operational Expertise: Demonstrated success in managing luxury lifestyle luxury resort operations to achieve efficiency and profitability.
• Strategic Thinking: Proven track record of developing and executing strategic plans that align with organizational goals and adapt to changing market conditions.
• Relationship Building: Skilled in managing relationships with internal and external stakeholders, including franchisees and brand partners.
• Project Management: Experience in managing special projects, particularly those involving new technologies and process improvements.
• Communication Skills: Strong written and verbal communication skills, with the ability to effectively convey messages to diverse audiences.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment with changing priorities and demands

Working Conditions:

This is a full-time, remote position requiring 50-75% travel. The role involves occasional long days and weekends to meet demands or deadlines. The environment is fast-paced, with high levels of strategic interaction with both internal and external stakeholders.

Team You Will Lead: Property Operational Leaders

If you are a strategic leader with a passion for excellence in the hospitality industry, we invite you to apply. Please submit your resume and cover letter detailing your relevant experience and why you are the ideal candidate for this role.

#P