Patient Account Representative

The industry is healthcare, and the workplace involves the use of various healthcare software systems.

Responsibilities:

• Accurately processing patient credit applications.
• Maintaining detailed and up-to-date patient credit records.
• Handling patient inquiries and resolving any issues effectively.
• Monitoring patient accounts and performing necessary actions.
• Administering claim processes and ensuring their accuracy.
• Performing billing functions with precision and diligence.
• Assisting in clinical trial operations as required.
• Handling appeals related to patient accounts.
• Ensuring optimal customer service in a call center setting.
• Carrying out benefit functions as part of the role.
• Proficient in using Allscripts software for healthcare management
• Experienced in handling appeals with a focus on patient satisfaction
• Able to perform benefit functions with an understanding of insurance policies and healthcare benefits
• Familiar with billing functions, including coding, submitting, and tracking medical claims
• Skilled in claim administration, ensuring proper processing and payment of claims
• Knowledgeable in clinical trial operations and able to assist in coordination
• Possesses strong call center customer service skills, with the ability to handle patient inquiries effectively and efficiently