Crowd Coordinator |Part Time | Steven Tanger Center
Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary:
Crowd Coordinators will act as primary providers of direct customer service to guests as they are entertained at the Steven Tanger Center. Crowd Coordinators are responsible for providing a safe environment for our guests and ensuring all service needs are met.
This role will pay an hourly rate of $15.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is not application deadline.
About the Venue:
Steven Tanger Center for the Performing Arts is a state-of-the-art facility with a seating capacity of approximately 3,000. The venue is located in downtown Greensboro at 300 N. Elm Street. A $94M, state-of-the-art facility that has transformed downtown Greensboro NC, the Steven Tanger Center for the Performing Arts venue is home to touring Broadway productions, concerts, Guilford College’s Bryan Series, Greensboro Symphony Orchestra performances, comedy shows and all types of family entertainment.
In its remarkable first two years, the Tanger Center has hosted over 700,000 patrons, 382 events and performances and 146 sold-out shows. Presented with partners Nederlander and Professional Facilities Management (PFM), the First Bank Broadway Series is one of the nation’s top-selling one-week Broadway series with over 16,000 Season Seat Members.
Responsibilities:
- Promptly address incidents, altercations, or any issues within the venue that may compromise guest safety.
- Ensure that all guests adhere to the entry screening procedures.
- Immediately report any unusual activities or potential safety concerns to the On-Duty Supervisor.
- Accurately complete all necessary documentation, including incident and misconduct reports.
- Ensure compliance of outside food/beverage and camera building policies.
- Monitor guest conduct and aid guests when necessary.
- Perform crowd control management functions. Lead initiatives to de-escalate inappropriate behavior effectively.
- Act as a member of the emergency evacuation team by directing guests to emergency exits.
- Perform other duties and responsibilities as assigned.
Qualifications:
- High School diploma or GED.
- 1 year of related customer service experience.
- Ability to follow procedures and safety standards as directed.
- Ability to work independently and remain flexible in role.
- Exceptional customer service skills—outgoing and friendly personality required.
- Ability to work a flexible work schedule including days, nights, weekends and holidays.
- Ability to walk and stand for the entire shift.
Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.