General Manager

PAY: $65,000 - $75,000 BASED ON EXPERIENCE

NO LATE NIGHTS

SUMMARY

In addition, they are responsible for optimizing profits by utilizing Sterling Systems.

• Oversee and manage all areas of the restaurant to ensure guest satisfaction and increased profitability.

• Ensure 100% guest satisfaction in areas of Quality, Service & Cleanliness. If that goal is not met, respond to guest complaints, taking any and all actions needed to ensure that the dissatisfied guest becomes a regular guest.

• Provide direction to team members regarding operational and procedural issues. We do it the Moes Way!
• Maintain an accurate and on-going staffing needs plan for your restaurant. Interview prospective employees and ensure the 4 steps of staffing are followed.
• Develop all team members by providing ongoing feedback. Conduct performance reviews to establish and evaluate performance goals.
• Create a work environment that is known in the community to be the place to work.

• Must be Serv Safe certified.
• Must be certified Moes Manager.
• Enforce sanitary practices for food handling, general cleanliness and maintenance of exterior, kitchen and dining areas. In doing so, you must maintain a score of 90% or higher for all city/county health inspections and Steritech inspections.
• Ensure compliance with Moes/Sterling Operational Standards. In doing so, you must maintain a score of 90% or higher when The Rose Inspection is conducted by Moes corporate personnel.
• Maintain a professional image including cleanliness, uniforms and appearance standards.
• Manage food flow from ordering, receiving, storing and serving to ensure high quality product, proper portioning and low waste.

• Ensure that proper security procedures are in place to protect guests, employees and Sterling assets.
• Ensure a safe guest and working environment to reduce the risk of injury and accidents. Complete all necessary reports in a timely manner in the event that a guest or employee is injured.
• Effective shift management.
• When receiving a Moes Gotta Know or mystery shopper report, investigate any complaints or problems and make a plan to improve operations.

• Adhere to Sterling standards to increase sales and minimize costs. Must meet sales, labor hours and food/paper cost goals.
• Utilize the monthly P&L to analyze areas for profitability improvement. Make an effective plan & implement to increase profitability.
• Responsibility to ensure that all financial reporting (invoices, personnel, payroll and administrative) are completed accurately, on time and in accordance with Sterling policies and procedures.

• Book one spirit night per month according to Sterling policies and procedures.
• Provide a strong presence in local community by having a high level of community involvement by the restaurant and personnel.

• College degree preferred but not required. Previous restaurant experience is a must. A combination of related experience and education will be considered as an alternative.
• Knowledge of computers (MS Word and Excel)
• Must possess a valid drivers license.
• Must be eligible to work in The United States.
• Must agree to a background check.

• Self-discipline, strong initiative, leadership ability and outgoing personality.
• Pleasant, polite manner with a neat, clean appearance
• An effective motivator.
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and team members to ensure 100% guest satisfaction.
• Must possess good communication skills.
• Ability to effectively multi-task.
• Ability to perform effective interviews to determine the experience and qualifications of job applicants.
• Ability to effectively supervise 15-25 team members to achieve desired goals.

• Weekly work week should be 50 hours. Occasionally a managers hours will vary to ensure the proper operation of the restaurant.
• Position requires prolonged standing, bending, stooping, twisting, lifting items and supplies weighing 50 pounds, and repetitive hand and wrist motion.
• Ability to perform all functions at the restaurant level as well as delivering caterings as needed.
• Work with hot, cold and hazardous restaurant equipment. Operation of phones, computers and other office equipment.

• Reports to district manager for his or her area.
• Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Sterling policies and procedures.
• Maintains a harmonious working environment that will maximize team member morale, tenure, productivity and efficiency/effectiveness.
• Always be a positive representative of Sterling Restaurants to team members and the community.

Perform other duties and responsibilities as required or requested.

Property Number: 139