Patient Services Specialist (Front Office Receptionist)
At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible.
Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center.
We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.
At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!
Overview:As our highly visible Patient Service Specialist, you'll be patient's first touch and are responsible for gathering important information for their visit and providing an exceptional patient experience.
Responsibilities:
- Greeting patients and visitors warmly in person or by telephone
- Checking patients in and out
- Scheduling clinic and surgical appointments to include all pre-operative and post-operative appointments
- Reviewing all paperwork with patients; consents for procedures
- Verifying insurance and collecting payments
- Maintaining patient medical records
Qualifications:
- High School Diploma or GED required
- Detail oriented, reliable, and able to multi-task in a fast-paced, high-volume work environment
- Excellent verbal and written communication skills
- Medical Front Desk experience preferred
- Flexible schedule
- Dedicated to creating a quality patient experience
Benefits & Perks:
Your health, happiness and your future matters! At AVP, we offer everything medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays plus PTO, Sick Time, opportunity for growth, and much more!