Field Training Manager

Work and Perks:

consistently followed. This position is remote in the Orlando, FL market - Restaurant Based.

• Maintains a leadership presence in assigned restaurants to validate the proper execution of all training programs and rollouts and ensures training environments are both positive and safe
• Trains Lead Head Coaches and Head Coaches to conduct the MAH hourly Team Member orientation and training programs

• Develops Lead Head Coaches and Head Coaches to assist with consistency and follow-up of training programs in restaurants
• Partners with Director of Operations on identifying & certifying new restaurant Head Coaches and regional Lead Head

Coaches

• Assesses MIT performance through observation and interaction to provide feedback, as observed and as received from

• Partners with MIT-Training Manager to ensure each MIT and Training Restaurant follows the MIT program as designed &

• Follows up on MITs’ work schedules to maintain a 50-hour work week for each MIT
• Partners with the Director of Operations and MIT-Training Manager on the certification process for all existing and new

Training Restaurants and Training Restaurant Management Teams

• Provides support of Leadership Development programs to provide regular feedback and needs assessment for Supervisor,

• Assists with development initiatives, mentoring and career pathway for Restaurant Coaches, NRO Coaches, Supervisors, and

• Deploys quarterly development trainings, webinars and workshops

• Provides training support, when needed, for rollouts & initiatives throughout the organization.
• Partners with Director of Operations and Sr. Manager of Training & Implementation to ensure the proper implementation

and continued execution of new initiatives is achieved within restaurants.

• Facilitate training and additional support around New Store Openings (when applicable)
• Assist with administrative tasks associated with NRO, including but not limited to booking and coordinating travel, ordering

materials & classroom set up, etc.

• Assists with training department-led programming when needed
• Conducts weekly calls with Director of Operations for alignment on training needs and focuses within each region.
• Oversees the communication with Lead Head Coaches to schedule and facilitate Regional Coach Meetings and conduct

• Completes the pre-work associated with all Head Coach Reviews and individually follows up on any low scoring Head Coach

• Conducts a monthly financial review to ensure all expenses are within budget.
• Is personally knowledgeable and can successfully train others on how to utilize MAH’s third-party software platforms; i.e.

Learning Management System (LMS), Point-of-Sale (POS) and restaurant back office systems, etc.

Requirements and Qualifications:

• Excellent communication skills (verbally interacts with all levels of Management, Team Members and Guests).
• Excellent computer skills; proficient in Word, Excel, PowerPoint and Outlook.
• Effectively facilitates classroom sessions for groups ranging from 5-50 people.
• Excellent time management, organizational and critical thinking skills.
• Ability to multi-task; works well independently and as part of a team.
• Knowledge of workplace safety procedures and all local, state and federal labor, food safety and alcohol service standards.
• Basic Performance-Consulting skills.
• Understanding in Adult Learning principles.
• Excellent leadership & development skills.
• Ability to motivate and influence others.
• Maintains composure under pressure.
• Must be in-restaurant the full work week (5 days a week)
• Must be able to travel 60% - 75% of the time.
• Ability to drive long distances and be away from home a minimum of 1-4 days at a time.
• Ability to teach, coach and mentor at all levels of the organization.
• Minimum three years management and/or training experience preferred.
• Must have a valid driver’s license and proof of insurance.