Breakfast Server - Hilton Norfolk The Main

Overview:

Provide outstanding guest service to all guests while maintaining all company policy and procedures.

Responsibilities:

Responsibilities of Gold Key|PHR hourly Associates:

1. Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
2. Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
3. Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
4. Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
5. Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
6. Use your tools. Use the approved tools and checklists to complete assigned tasks.
7. Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.
8. Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
9. Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
10. Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
11. Other duties as assigned.
12. Abide by all State, Federal and Corporate liquor regulations & alcohol awareness pertaining to service of alcoholic beverages.
13. Provide Guest Service using a tray to carry the properly plated food items & properly garnished drinks.
14. Anticipate guest needs, such as replenishing beverages & condiments.
15. Maintain accurate bank & act as own cashier as needed while adhering to all company cash handling procedures.
16. Maintain station cleanliness & organization throughout shift.
17. Complete all assigned opening, running, & closing side work.
18. Successfully complete all other duties as assigned.

Qualifications:

Experience Must be 18 years as required in compliance with State, Federal and Corporate liquor regulations pertaining to service of alcoholic beverages.