IT Support Specialist

The industry is focused on Android Development, Cisco Technologies, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments, and Desktop Hardware.

Responsibilities:

• Provide efficient technical support to customers regarding hardware and software-related inquiries.
• Create and manage service tickets for all customer interactions, ensuring visibility to case status and outcomes.
• Document troubleshooting steps, resolutions, and any relevant information to improve future support processes.
• Utilize expertise in Android Development, Cisco Technologies, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments, and Desktop Hardware to resolve hardware-related problems.
• Conduct thorough troubleshooting and diagnostics to determine the root cause of issues and implement appropriate solutions.
• Perform hardware repairs and maintenance tasks as required, including replacing faulty components and upgrading hardware.
• Provide basic setup, troubleshooting, and preventative maintenance training.
• Effectively communicate with customers or internal contacts to ensure that solution and root cause are fully understood.
• Collaborate with other teams to identify hardware trends and escalate appropriately.
• Must hold a minimum of 3 years of experience as an IT Support Specialist or in a related field
• Proficiency in Android Development is essential
• Demonstrated experience with Cisco Technologies is required
• Must have hands-on experience with Active Directory
• Knowledge and experience with Apple Devices is necessary
• Experience with Computer Hardware is mandatory
• Proficiency in Configuration Management is expected
• Experience in Deployments is essential
• Familiarity with Desktop Hardware is required
• Must have experience in Hardware & Software Installation
• Excellent problem-solving skills are necessary
• Strong communication skills, both written and verbal, are required
• Must have the ability to work effectively in a team as well as independently
• Proven ability to prioritize tasks and manage time effectively is necessary
• Demonstrated ability to learn new technologies quickly is required.