Customer Service Representative

NOW HIRING! Customer Service Representative – Franklin, TN (100% Onsite)

Are you looking for a fast-paced and rewarding career with a top Auto Insurance company? Do you thrive in a high-energy environment where every call is an opportunity to make a difference? If you have excellent communication skills, enjoy helping people,this could be the perfect role for you!

What’s in it for you? ✅ Competitive pay – $15/hr ✅ Full-time position with room for growth ✅ Hands-on paid training (6-8 weeks) ✅ A dynamic team environment with supportive leadership

Location: Franklin, TN (100% onsite)

Schedule: Training: Monday-Friday | 8:00 AM - 4:30 PM (Mandatory) After Training: Monday-Friday | 7:30 AM - 5:30 PM

Your Role: Handle 80+ inbound calls per shift related to auto insurance Transfer calls when necessary with warm introductions Work within key performance metrics (KPI’s) – call handling time, hold time, and call volume Use multiple computer applications efficiently while assisting customers

What We’re Looking For: ✔ High school diploma or equivalent ✔ Fast-paced call center experience preferred (but not required) ✔ Insurance experience is a plus! ✔ strong computer skills (Microsoft Word, Excel, Outlook, and AS400) ✔ Ability to type 40+ WPM ✔ bilingual (Spanish/English) highly preferred ✔ Excellent problem-solving, communication, and organizational skills

Target Start Date: March 10, 2025

APPLY NOW! If you're interested, reply with "Interested" and send a PDF or Word Doc copy of your resume! Know someone who would be a great fit? Share this opportunity with them!

Don't miss out on this exciting opportunity—APPLY TODAY!

education: High School

• Handle 80+ inbound calls per shift related to auto insurance inquiries
• Provide exceptional customer service and resolve customer concerns efficiently
• Transfer calls when necessary with warm introductions to internal departments
• Work within key performance indicators (KPIs) such as call handling time, hold time, and total calls received
• Navigate and work within multiple computer applications simultaneously (up to 4-5 at a time)
• Accurately document customer interactions and update records as needed
• Maintain a professional and courteous demeanor with customers at all times
• Adhere to company policies and procedures for customer interactions and data security
• Troubleshoot basic customer issues related to policies, claims, and billing
• Assist customers with policy information, payments, and coverage details

• English
• Follow-up
• Active Listening
• CRM
• Call Center Support
• Customer Service
• Typing Skills

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.