Sales Coordinator - Hotel Polaris

Overview:

Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

Responsibilities:

• Liaison for all group and transient business contacts including prompt communication via email and phone, gathering all group details at the inquiry level such as; organizations information, guest room requirements, meeting space needs, and distribute the business to the appropriate sales manager.
• Support customer sit tours by making hotel reservations, fulfilling amenity requests, making spa appointments, restaurant reservations, simulator reservations, and communicating to all operating departments the site tour schedule and needs.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and team members.
• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
• Promptly answer telephones and enthusiastically greet our guests with your personal spirit, however busy and whatever time of day.
• Assist sales managers in the coordination of tradeshows, customer events, and sales travel needs.
• Identify new contacts, develop sales leads, respond to sales opportunities, and contact potential clients to build and nurture lasting business relationships.
• Produce quotes and written confirmation to all clients.
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made, and business leads.
• Assist in the processing of Sales & Marketing related invoices.
• Fulfill the redemption of gift certificates as well produce gift certificates as needed.

Qualifications:

• High school diploma or GED required; college degree preferred.
• Experience at a comparable AAA Four Diamond/Four Star hotel and/or resort is highly desired.
• Ability to multi-task, prioritize, and organize work assignments and special projects.
• Previous experience passionately providing service to others and providing administrative support in a team-oriented environment.
• Providing amazing experiences requires the ability to communicate fluently in English both verbally and through excellent written communication.
• Ensuring accuracy and attention to detail.
• Lift, push, and pull up to 25 lbs. and stand, walk, or sit for 6-8 hours per day.

We offer a comprehensive benefit package for full-time, regular team members that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Application deadline: This job posting will close on 1/15/2025 or until the position has been filled

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