Service Technician (Maintenance)

General Purpose

The Service Technician (Maintenance) is responsible for responding to maintenance requests as instructed. This position ensures the physical aspects of the property meet Kalos Residential standards while adhering to the applicable laws.

• Diagnose problems and needed repairs in the areas of HVAC, electrical, plumbing, swimming pools, carpentry, dry wall repair, exterior structures, and appliances.
• Ensures assigned work order requests are responded to promptly and professionally.
• Responsible for the completed preparation of vacant units for occupancy (unit turn/make-ready), according to specified timeline.
• Remove debris and ensure cleanliness of the grounds and amenities; including, but not limited to the pool/hot tub, playgrounds, sauna, common areas, dog park, and fitness center.
• Provide excellent customer service to prospective and current residents while promoting a quality living experience for all.
• Responds to on-call services during the assigned rotation, emergency maintenance work, or as needed due to staffing shortages.
• Inspect buildings to ensure safety and cleanliness, alerting the Service Manager and Property Manager immediately to items that need to be addressed.
• Assists management with the vendor bidding process as needed, scheduling and communicating with vendors and contractors.
• Participate in Company provided training as required.
• Comply with all Kalos Residential standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Responsible for snow removal, if applicable, according to Company policy.
• Attendance is imperative and this position will be required to maintain regular onsite hours.
• Accurately maintain key control system in accordance with Company procedure.
• Applying preventative measures as assigned to reduce the risk of future problems.
• Other duties as assigned.

• Must maintain professional appearance and comply with prescribed uniform policy.
• Must comply with all safety regulations, including the use of back brace, safety goggles and gloves when appropriate.
• Overtime may be required for this position.
• May be required to work weekends and non-traditional holidays.
• Must be reachable via phone or radio, except during approved time off.
• Some travel may be required.
• Consistently meet deadlines.
• Perform assigned work with recommended personal tools.
• Maintains the up most confidentiality

Job Qualifications

Knowledge:

• Ability to use general office equipment, such as telephone, fax machine, printer, and copier.
• Comprehension of federal fair housing laws and any applicable local housing provisions.
• Ability to perform basic mathematical functions.

Skills:

• Good verbal and written communication skills.
• Strong organizational and time-management skills.
• Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people.

Ability:

• Ability to learn basic computer applications.
• Ability to multi-task, make quick and effective decisions, and analyze and resolve problems.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to drive a motorized vehicle.

Education:

• High School diploma or equivalent.
• EPA, HVAC, CPO Certifications (pool) preferred.

Experience:

• Minimum 1 year of previous experience in property management maintenance, other building maintenance or related trade is required.

Working Conditions:

• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).
• Exposure to noise, vibrations, atmospheric conditions as well as working in confined or restricted spaces.
• Potential exposure to communicable diseases through frequent contact with public.
• Possible exposure to short-tempered or aggressive people.
• Potential exposure to chemicals, electrical shock, heights, moving mechanical parts or machines, and fire.
• Standing, walking, and/or sitting for extended periods of time.
• Frequent stooping, kneeling, crouching, feeling.
• Moderate climbing, balancing, crawling, reaching, pushing, pulling, lifting and talking, hearing, and smelling.
• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.
• Pronounced visual acuity (near and far) and field of vision.
• Ability to judge distances and spatial relationships.
• Ability to distinguish the differences or similarities in odors.
• Ability to lift and/or move an excess of 50 pounds or more.
• Ability to use standard maintenance equipment.
• Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.
• Ability to tolerate stressful situations.
• Ability to work under minimal to moderate supervision.

Recommended Team Member Tool List:

7" adjustable channelock pliers (insulated)

9" linemen's pliers (insulated)

Wire cutter/crimper (insulated)

7 piece nut driver set (insulated)

8" crescent wrench

12" hacksaw

Caulk gun H. 1" X 25' tape measure

Wire brush

 K.  1 ½” putty knife

5 piece insulated screwdriver set

Claw hammer

7" vise grips

10 piece insulated T-handle hex key set

Cordless drill

AC clamp-on multi-amp meter

2" tube cutter

Imp tubing cutter

Basin wrench

Pocket thermometer

Fin comb