Front desk & pbx clerk

What would I be doing?:

The Front Desk & PBX Clerk is responsible for the duties, functions, and tasks of the front desk area to assure guest satisfaction.

Responsibilities:

• The Front Desk & PBX Clerk will adhere to established department and property policies and procedures regarding guest service standards.
• Greet, register, and assign rooms to guests.
• The Front Desk & PBX Clerk will date-stamp, sort, and rack incoming mail and messages.
• Answer inquiries pertaining to hotel services, shopping, dining, and travel directions.
• The Front Desk & PBX Clerk will keep record of room availability and guest’s accounts, manually or by computer.
• Compute bill, collect payment, and make change for guests.
• The Front Desk & PBX Clerk may post charges to guest’s bill.
• Must be willing to cross-train in other departments of Hotel Operations as instructed by management.
• This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty.
• The Front Desk & PBX Clerk will make and confirm room reservations for guests.
• Assist in the group sales efforts as specified by PBX Supervisor or Front Desk Supervisor.
• The Front Desk & PBX Clerk will complete all necessary reports as assigned by your supervisor.
• Maintain lobby area and coffee bar.
• The Front Desk & PBX Clerk must be willing to work alone, supervised, non-supervised when needed.

What are we looking for?:

• High School Diploma or GED equivalent.
• General knowledge of Microsoft Word, Excel, and Outlook is a plus.
• Excellent communication and guest service skills are a must.
• Previous guest service position
• Must be at least 18

What would it be like to work at this property?:

Charles hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center.

Ameristar Casino St. Charles is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.

Ameristar St. Charles

One Ameristar Blvd.

St. Charles, MO 63301

What would it be like to be a Boyd Gaming Team Member?:

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission

We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision

This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.