Customer Service Representative - Reading

We are seeking a dedicated Customer Service Representative based in Reading, Pennsylvania. This role offers a contract to permanent employment opportunity in the customer service industry. The successful candidate will act as a vital link between our clients, managing their accounts, and addressing their inquiries professionally and promptly.

• Serve as the main contact for clients, addressing their questions and providing timely updates.
• Respond to client calls, emails, and messages swiftly and professionally.
• Manage client accounts to ensure all their needs are met and issues are addressed.
• Maintain accurate records of client interactions, transactions, and communications.
• Handle client complaints effectively to ensure client satisfaction, resolving issues where possible.
• Escalate complex problems to the appropriate departments or higher-level account managers when necessary.
• Assist clients with placing orders, tracking shipments, and handling returns or exchanges.
• Perform data entry tasks and maintain customer credit records.
• Use Microsoft Excel and Word for various tasks including order entry and scheduling appointments.
• Handle both inbound and outbound calls while offering excellent customer service.
• Bilingual in English and Spanish preferred
• Proficiency in answering inbound calls, demonstrating ability to handle high volume calls efficiently
• Prior experience in a call center customer service role is essential
• Strong customer service skills with a focus on customer satisfaction and retention
• Accurate and efficient data entry skills to ensure timely processing of customer information
• Ability to manage email correspondence professionally, demonstrating excellent written communication
• Experience in managing both inbound and outbound calls, maintaining a high level of customer service at all times
• Proficiency in Microsoft Excel, to manage and analyze customer data effectively
• Proficiency in Microsoft Word for document creation and management
• Experience with order entry, ensuring accuracy and timeliness in processing customer orders
• Ability to schedule appointments effectively, balancing customer needs and business requirements