Customer Service Representative 3

This role offers a short-term contract employment opportunity.

• Provide excellent customer service by resolving service or billing complaints and offer solutions when necessary.
• Engage in proactive communication with customers to respond to their inquiries or to inform them about claim investigation results and any planned adjustments.
• Direct unresolved customer complaints to the appropriate departments for further investigation.
• Maintain comprehensive records of customer interactions and transactions, documenting details of inquiries, complaints, comments, and actions taken.
• Review and analyze all relevant information to evaluate the validity of complaints and determine potential causes.
• Encourage the sale of new or additional services or products.
• Utilize computer programs such as Microsoft Word and PowerPoint in the execution of your duties.
• Demonstrate strong verbal and written communication skills and attention to detail.
• Exhibit excellent interpersonal skills and the ability to work independently and manage your time effectively.
• Show proficiency in handling customer/client information accurately. • Proficiency in Customer Service, with a proven track record of handling customer inquiries and resolving issues effectively
• Proficiency in Microsoft Word and Microsoft PowerPoint, with the ability to create and edit documents and presentations as required
• Familiarity with the 'About Time' software, with the capability to efficiently manage time and tasks
• Experience in Billing and Merchandising, demonstrating an understanding of financial transactions and product promotion
• Expertise in Claim Administration, with a focus on processing and settling claims in a timely manner
• Ability to make necessary Adjustments to accommodate customer needs and ensure satisfaction
• Experience in handling Complaints, demonstrating patience and empathy while resolving customer issues
• Strong Interpersonal Skills, with the ability to build rapport with customers and maintain positive relationships
• Experience working in a Call Center environment, demonstrating excellent phone etiquette and the ability to handle high call volumes
• Excellent Written Communication skills, with the ability to compose clear and concise messages to customers
• Proven ability to Resolve Customer Complaints, demonstrating problem-solving skills and the ability to maintain customer satisfaction
• Proficiency in various Computer Programs, with the ability to learn new software quickly and efficiently.