Director, Clinical Effectiveness & Care Management

Facility Group: Norton Brownsboro Hospital

Job Description

Responsibilities

In addition, this position will have the support of and work closely - collaboratively with other key leaders in the Improvement Network including Quality and Service Excellence. Tracking, trending, and reporting key financials, clinical and patient satisfaction outcomes to senior leadership will also be required.

Key Accountabilities:

• Demonstrates thought leadership in and execution of innovative programs to improve the quality of care, appropriate access and utilization of healthcare and containment of medical costs and moderate medical trends
• Is responsible for achieving system care management Integration and Alignment Objectives
• Plan and develop relevant programming to support current and new programs
• Providing leadership in process improvement initiatives at the facility through planned, systematic, and ongoing processes for monitoring, evaluating and improving the quality of care provided and ensuring care delivered adds value to the patient experience (best possible care/ outcomes at the lowest possible cost); Collaborates with nursing and other hospital departments (including but not limited to physicians, Clinical Effectiveness, Quality Directors…..) to maintain and improve quality of care and patient satisfaction
• Utilizing quality assessment results to improve processes that affect patients care outcomes. Identifies work related problems with possible solutions and implements appropriate solutions
• Mentoring and coaching to key change leaders in the facility
• Is responsible for achieving annual care management performance metrics developed collaboratively with hospital and, as appropriate, system leadership; identify and coordinate performance improvement opportunities and lead formal groups in rapid-cycle and performance improvement activities to move key performance measures such Length of Stay and Readmission rates. Value-based purchasing metrics related to patient satisfaction, core measures, efficiency, and patient outcomes will be closely monitored for improvement opportunities
• Management of financial resources to meet and exceed the expected budget expectations
• Overall administration and clinical direction and management of departments by facilitating the development and delivery of quality service by evaluating and coordinating the services provided
• Improves asset utilization and cost structure through efficient utilization review and care management
• Serves as a role model and mentor in the use of data to drive decisions and improvement strategies across the organization.
• Holds themselves accountable to the same performance expectations of those reporting to this role.
• Coaching and development to direct reports and other members of Norton’s Improvement Network.
• Consistently demonstrate and employ Norton Healthcare’s standards of service and values.
• Providing annual performance evaluations for direct reports and provides feedback to other system leaders re: performance of members within the Improvement Network.
• Provides staff management for direct reports
• Evaluate annual employee engagement results and works with teams to establish action plans to ensure workforce concerns and needs are being addressed.
• Ensure resources, including workforce, have been accurately deployed to ensure optimal outcomes. Will mentor, coach, and support team members as needed to ensure members have right tools and training to deliver on expected outcomes/ goals

Qualifications

Required:

• Three years in care management
• Master Degree Nursing
• Registered Nurse (KY)

Desired:

• Accredited Case Manager OR Certified Case Manager OR Nurse Executive Board Certified OR Nurse Executive Advanced Board Certified OR Certified Pediatric Nurse OR Case Management Administrator Certification OR Nursing Case Management Certification OR Case Manager Certified

Screening requirements:

• Background check
• License & education verification
• Employment reference verification
• Drug Screen

Norton Healthcare offers a competitive benefit package, including:

• Paid vacation, sick days and holidays
• Paid parental leave
• 403b/401k retirement plan
• View more: Benefits Guide
• Medical, Dental, and Vision Insurance

Norton Healthcare is a leader in serving adult and pediatric patients from throughout Greater Louisville, Southern Indiana, the commonwealth of Kentucky and beyond. The not-for-profit hospital and health care system is Louisville’s third largest employer, with more than 17,000 employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Employment Opportunity is the law.

Equal Employment Opportunity is the law Supplement

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