Help Desk Analyst I

This position offers a contract to hire employment opportunity.

Responsibilities:

• Provide comprehensive support for Office 365 applications, including password resets and troubleshooting Outlook issues
• Offer assistance for Windows 11 and Windows Server Support
• Conduct workstation patching and firmware updates as needed
• Handle basic network tasks, such as managing switches and setting firewall rules
• Respond to incoming support calls, emails, and chat requests, providing Level 1 support
• Maintain a high level of professionalism and patience when dealing with clients
• Efficiently manage multiple tasks and prioritize support issues properly
• Contribute to the team's knowledge by sharing unique cases and solutions
• Continually improve technical skills and stay updated with the industry's best practices
• Utilize your skills in 'Windows 11', 'MS Office 365', 'Hardware Troubleshooting', 'Password Reset' to ensure smooth operations.
• Proficiency in Windows 11 operating system
• Expertise in using MS Office 365
• Experience in hardware troubleshooting
• Ability to perform password resets
• Excellent communication and problem-solving skills
• Ability to provide technical support over phone and email
• Experience in a customer service role preferred
• Knowledge of ITIL practices would be advantageous
• Ability to work in a team and independently
• Willingness to learn and adapt in a fast-paced environment
• Capacity to handle multiple tasks and prioritize effectively
• Aptitude for understanding and solving complex technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent analytical and problem-solving abilities
• Strong customer service and interpersonal skills.