[ref. l17156001] Customer Care Representative

THE RIDE is hiring FULL-TIME Customer Care Representatives to be the face of our company. Equal parts call center coverage and outside operations, the ideal applicant will be a self-starter comfortable working outside in all weather conditions; THE RIDE and Our Family Of Experiences run 365 days a year including nights, weekends, and holidays.

If this sounds like you, we’d love to meet you!

• Must be comfortable working outside in all weather conditions
• 2+ years in a customer-facing role, preferably in the tourism industry (commission-based sales experience a plus!)
• Strong work ethic; must be proactive in the execution and completion of daily responsibilities
• Superior communication skills, in-person and phone and email; must be comfortable addressing guests individually and as a group
• Technological proficiency; must be able to use devices and applicable ticketing and MS Office software
• Demonstrated adaptive problem-solving skills
• Confident, self-starting, multi-tasker with strong attention to detail
• Adaptable schedule including nights, weekends, and holidays
• Ability to speak multiple languages is a huge plus.

• Fulfill in-bound sales requests through the call center, street team, and group sales department as needed
• Auditing daily bookings
• Support corporate staff with administrative tasks as assigned
• Work with operations management team, cast, and fellow CCRs to ensure all guests are properly checked in and each show leaves on time
• Prioritize guest experience above all else—in spite of weather and Manhattan traffic