Medical Front Desk Specialist

This role is crucial in managing the daily operations of the office, ensuring a smooth and seamless patient experience.

Responsibilities:

• Greet and welcome patients and visitors to the practice in a courteous and professional manner.
• Schedule and confirm appointments, follow-up visits and manage patient files.
• Collect and record patient data, medical history, and billing information accurately.
• Answer, screen, and redirect telephone calls; take detailed messages when appropriate.
• Process payments from patients for co-pays and uninsured visits.
• Resolve patient issues in accordance with customer service standards, policies and procedures.
• Maintain front desk area to be clean and presentable at all times.
• Assist in the documentation and maintaining of patient dental records.
• Coordinate with dental insurance companies to ensure claims are sent and paid.
• Aid dental staff as necessary.
• High School Diploma or equivalent required; Associate's or Bachelor's Degree in Business, Administration, or related field preferred.
• Proven experience as a Front Desk Specialist, Receptionist, or similar role in a medical or dental setting.
• Comprehensive knowledge of dental insurance is a must.
• Proficient in using medical and office software.
• Strong written and verbal communication skills.
• Excellent customer service and organizational skills.
• Ability to maintain professionalism and remain calm in a fast-paced work environment.
• Knowledge of maintaining confidentiality of patient information in accordance with HIPAA guidelines.
• Ability to multi-task without compromising attention to detail.
• Flexibility to work during opening hours, including weekends and evenings.