Resident Services Coordinator - Bilingual in English and Spanish
Position Overview:
Join us at IMT Residential's Houston Hiring Event!
Date: Tuesday, 10/8Time: 10:00am - 4:00pm CT
Location: Pavilion Place - Leasing Center
5402 Renwick Dr, Houston, TX 77081Exciting career opportunities await, and we're looking for talented individuals to join our #IMTeam. Whether you're interested in leasing or maintenance, we have the perfect position for you.To learn more about IMT open positions, imtCareers.com.
IMT Residential is hiring a Resident Services Coordinator for Pavilion Place, 1006-unit community near the Galleria area of Houston. This position requires being bilingual in English and Spanish.
Company Overview:
IMT Residential is a nationwide, multi-family residential investment and property management firm. Founded in 1992 in Sherman Oaks, California, IMT now owns and manages over 18,000 units in nine states.
IMTeam: Integrity. Motivation. Teamwork. Excellence. Accountable. Memorable. That describes who we are.
The team-oriented collaborative environment is one where you are given the support and resources to use your skills to the fullest and thrive in your career. Your contributions are valued and recognized through a generous compensation and benefits package.
- Incentives for all associates at the properties - Monthly bonuses based on the team's performance for everyone, and leasing incentives for all associates with sales responsibilities
- Health - Medical, dental, vision, wellbeing programs, gym membership contributions
- Financial - 401(k) with company match, medical and dependent care flexible spending accounts, life insurance, 20% housing discount
- Career - Comprehensive training programs, mentorships
- Maintenance and Leasing training - Service Designation Program and Leasing Designation Program unique to IMT with training courses for service and leasing associates to obtain more knowledge and build skills which can lead to career advancement, bonuses, and pay raises
- Maintenance associate benefits - IMT tool kit, full uniforms including $100/year shoe stipend
- Time off - PTO, vacation, holidays
- Perks - Office, region and nationwide events including team lunches, community service opportunities, apartment industry events, contests, end of the year celebrations, and more!
IMT is always looking to match great talent with our varied career opportunities. Apply today to experience the IMTeam difference!
Position Details:
As the Resident Services Coordinator you will provide outstanding customer service to our residents. Your objective is to drive resident satisfaction and retention. Being helpful and responsive to residents’ needs will help ensure that they experience a high quality of community living and feeling of home.Utilizing strong organizational and follow-up skills, you will be an integral part of helping the Resident Services Associate, Service Manager and Assistant Community Manager achieve their goals.
- Drive resident satisfaction - Communicate with residents on a daily basis in person, by phone and by email regarding property, repairs, rent, policies, etc. Listen and respond to requests, concerns and comments. Resolve or assist with the resolution of problems as they arise and ensure that appropriate follow up has occurred.
- Assist Service Manager in managing resident service requests - Assist the Service Manager by acting as the point of contact for residents and vendors regarding service to the community. Take requests for service from the residents, coordinate the service with the service team, and document it in the MRI software system.
- Assist with achieving occupancy goals - Assist the Resident Services Associate with lease renewals to ensure a high resident retention rate. Communicate with residents about the renewal process and assist with the administration.
- Assist with maximizing revenue - Assist the Assistant Community Manager with collecting rent from the residents.
- Additional projects and/or duties as assigned by the Community Manager and Service Manager
Please apply if you have:
- 1+ years customer service experience
- Basic maintenance knowledge is a plus
- The ability to connect with a variety of people
- Exceptional verbal and written communication skills
- Strong organizational and multi-tasking skills
- The ability to work well in a fast paced environment
- The ability to work well within a team setting
- A positive attitude, and the desire to learn and develop your skills
- Active and valid driver license is required
Consistent with our company values, IMT Residential is an Equal Opportunity Employer with a strong commitment to cultivating a diverse and inclusive environment.
We provide equal opportunities to all IMT associates and applicants for all terms and conditions of employment including recruiting, hiring, placement, compensation, training, transfer, promotion, leave of absence, termination, layoff, and recall.IMT prohibits discrimination and harassment of any type. We encourage applicants of all cultures, ethnicities, races, colors, national origins, religions, ages, gender identities or expressions, sexual orientations, disability statuses, genetics, and veteran statuses to consider a career with us.
Additionally, we believe in the California Fair Chance Ordinance. IMT will consider all qualified applicants for employment, regardless of their criminal histories, for all of our locations.
We understand that a team with a variety of work and life experiences leads to greater success. Our recruiting team looks for a desire to learn and perform the job combined with an alignment to our IMTeam values of Integrity, Motivation, Teamwork, Excellence, Accountable and Memorable.
INDEVEHOU