Sr. Customer Service Representative

This position provides a short term contract employment opportunity.

Responsibilities:

• Ensure all customer interactions are dealt with professionally and empathetically
• Handle incoming customer calls, addressing issues related to orders, billing, and product concerns
• Keep customer information up-to-date after every call and place orders when needed
• Collaborate with the management team to stay informed about product knowledge and changes in company policies
• Contribute to the company's success by resolving customer problems and converting frustrated clients into repeat customers
• Schedule delivery appointments
• Uphold a high level of confidentiality and professionalism when dealing with clients
• Keep track of pricing changes and update customers accordingly
• Manage billing functions and claim administration effectively
• Utilize Microsoft Office Programs, particularly Excel, for various tasks.

• Proficiency in Data Processing, with the ability to accurately manage and analyze large volumes of information.
• Familiarity with ERP - Enterprise Resource Planning systems, demonstrating an understanding of its applications in a business context.
• Experience in Answering Inbound Calls, showcasing excellent communication skills and the ability to handle customer queries effectively.
• Strong knowledge of Billing Functions, ensuring accurate and timely processing of invoices and payments.
• Proficiency in Order Management, with a focus on maintaining accurate records and ensuring timely delivery of products or services.
• Familiarity with Pricing Changes, demonstrating an ability to adapt to market trends and make necessary adjustments.