IT Support Center Analyst

Overview:

We have an excellent opportunity available for an on-site IT Support Center Analyst in our Home Office located in downtown Cincinnati.

Responsibilities:

Your responsibilities will include:

• Troubleshooting of computer hardware and software and other technology tools, products and peripherals
• Installs hardware, software, networking and peripheral equipment as needed
• Response and support for iSeries related Operator level support requests and troubleshooting
• Responds/resolves incidents and service requests in accordance with expected service levels
• Oversee the execution and completion of assigned tasks
• Logs and tracks all work effort using ITSM tools, and maintains history records and related documentation
• Ability to multi-task in a fast-paced environment while delivering high standards of customer service
• Demonstrates and actively promotes an understanding and commitment to the mission of Roto-Rooter through performing behaviors consistent with the organizations’ values

Requirements:

Requirements include:

• Associate degree in related field
• 3-5 years’ experience in related technical support role
• Operator level IBM iSeries/ AS400 experience
• May consider an equivalent combination of education and experience

Applicable Technical Certifications:

• Microsoft MTA, MCSA, MCSE
• CCNA, Networking +
• ITIL Foundations preferred
• HDI Support Center Analyst preferred

Benefits:

At Roto-Rooter we believe our greatest investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.

EEO Statement:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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