Career Advisor

Overview:

Salary $50,000 year

Are you goal driven? Then the Career Advisor position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

This position requires flexibility as it is an office-based role with occasional offsite work, providing both in-person and virtual services to customers as needed.

Services are provided to individuals aged 18 and over in all five boroughs of New York City.

Responsibilities:

Successful Elements:

• Register jobseekers as Workforce1 members and conduct initial assessments to identify their job readiness, skills, and barriers to employment.
• Guide participants through Workforce1 services and connect them to job readiness workshops, training programs, or partner organizations.
• Assist in creating individualized employment plans (IEPs) to outline next steps toward job readiness.
• Manage the full ITG application process, including eligibility screening, application submission, and reengagement efforts.
• Monitor participant progress in approved training programs and maintain communication with training providers.
• Track outcomes and document participant success in program databases.
• Refer participants to partner organizations for wraparound services that address employment barriers, such as childcare, housing, transportation, or ESL classes.
• Provide front desk reception coverage as needed, including greeting visitors, managing check-ins, answering inquiries, and scheduling appointments.
• Provide Instructor coverage as needed, including facilitating job readiness workshops, such as resume building, interview preparation, and Introduction to Services Orientations.
• Document all participant interactions, including referrals, workshop coverage, and ITG progress in program databases and internal trackers.
• Ensure timely and accurate data entry and reporting to meet program and compliance requirements.
• Track metrics (i.e. registrations, ITG completions, and referral outcomes) to support performance goals.

Qualifications:

Experience Requirements:

• Strong customer service, interpersonal, and organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Flexibility to provide cross-functional coverage, including front desk reception and workshop delivery when needed.
• Strong attention to detail, time management, and ability to work in a fast-paced environment.
• Commitment to empowering jobseekers and addressing employment barriers.
• Bilingual Spanish a plus.

Education Requirements:

• Bachelor’s degree.
• 1-2 years of experience in workforce development, career advising, customer service, or a related field.