Customer Service Internship

Overview:

PITT OHIO, a $900 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, GROUND, LTL and TRUCKLOAD services is seeking a Customer Service Intern. This internship position is located at our corporate headquarters in the Strip District area of Pittsburgh, PA

Responsibilities:

• Customer Service Analysis: Listen to phone calls and collaborate with agents to gain a comprehensive understanding of customer service duties (note: this role does not involve handling phone calls directly).
• Process Learning: Learn and document the processes for managed accounts to ensure a thorough understanding of current operations.
• AI Utilization: Evaluate and suggest ways the department can better utilize Copilot in their daily activities to enhance efficiency and effectiveness.
• AI Process Improvement: Learn our current AI processes and identify additional opportunities to utilize AI for automating processes, including suggesting ways to automate managed accounts.
• Training Manual Assistance: Assist with creating and updating the training manual using PowerPoint, Copilot, and Power BI. Develop solutions for capturing and transferring report data, and process managed account data

Qualifications:

• Currently enrolled in a Bachelor’s degree program in Business, Computer Science or a related field
• Minimum GPA of at least 3.0
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with different teams.
• Experience with AI tools and automation processes is a plus.
• Proficiency in PowerPoint, Copilot, and Power BI.
• Detail-oriented with a proactive approach to identifying and implementing improvements.