Customer Service Associate - ref. f13169403
Gonzer Associates, L. J. New York
Responsible for researching and resolving customer issues that are escalated for resolution and settlement.
- Review and Evaluate Customer Escalations- Understand full details of the customer's claims as provided from the customer or relayed through other channels.
- Research the details of the customer's issue, recreating a timeline of transactional events and ensure that expected system processes and business rules were followed.
- Prepare a file of supporting documentation as needed to be included with the customer response or to be maintained for future reference if related questions arise.
- Prepare a brief summary or overview of both the basis of the customer issue and findings after the issue is researched.
- Prepare a letter or email with a comprehensive response that is prepared for the customer or to the office or individual escalating the customer issue on their behalf.
AmazonLinden (NJ), 14 mi from New York
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AmazonSyosset, 27 mi from New York
customers.
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.
The role will also help...