Help Desk Technician

As a Help Desk Technician, you will be the first point of contact for our employees and customers seeking technical assistance. You will provide timely and effective support for a variety of computer hardware and software issues.

Responsibilities:

• Provide technical support: Diagnose and resolve technical issues related to computers, software, and peripherals.
• Assist users with troubleshooting and problem-solving.
• Provide guidance and training on software applications and hardware usage.
• Remote support: Utilize remote access tools to diagnose and resolve issues remotely.
• Hardware and software support: Install, configure, and maintain computer hardware and software.
• Perform routine maintenance tasks, such as software updates and virus scans.
• Incident management: Document and track incident reports to ensure timely resolution.
• Escalate complex issues to higher-level support as needed.

Qualifications:

• High school diploma or equivalent.
• 1+ years of experience in technical support or customer service.
• Strong knowledge of computer hardware and software.
• Excellent problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST).
• Experience with ticketing systems and remote support tools.
• Familiarity with network troubleshooting.