Customer Service Representative Wholesale

Location: Port Washington NY, 11050

Work hours: 11:00 am 7:15 pm & Training is (9am 5pm) for 2 weeks (35 hours a week)

Equipment Pick Up:

You will have two pick-up trips for equipment at the client's Port Washington office. The first trip is done before the training starts where you receive temporary equipment. After a week of training, you will swap out the temporary equipment for permanent equipment.

During the pick-up of their permanent, you will stay for part of the day and receive a tour of the building, meet the leadership team in person, and spend some time training in a lectured environment. you will then leave in the early afternoon to go home and set up your equipment for the following day of training.

Job description

The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.

Major Duties And Responsibilities

Answers incoming calls and processes orders.

Resolves customer complaints, troubleshoots issues to determine best path for resolution.

Correctly documents customer interactions and tracks call types.

Maintains support service levels and upholds Luxottica s Customer Service standards.

Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.

Takes inbound phone calls for up-to 90% of assigned shift.

Performs all other duties as assigned.

BASIC QUALIFICATIONS

High school diploma

1+ year(s) of experience working in customer service, hospitality or call center environment

Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice

Strong verbal and written communication skills

Demonstrated listening and comprehension skills

A clear team player with strong interpersonal skills

Ability to maintain composure when dealing with difficult customer situations

Excellent time management skills must be able to prioritize tasks efficiently

Strong PC skills including MS Office; Word and Excel

Ability to navigate information systems and internet

PREFERRED QUALIFICATIONS

Higher education degree

Previous experience using SAP

Previous experience in the optical industry, full knowledge of Luxotticas optical products and a strong command of the industry language