Regional Operations Manager

Overview:

All with a daily mindset of performing Service with Purpose.

Who is Model 1, formerly known as Creative Bus Sales?

Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next.

It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge all the way through solution and beyond.

Our Core Values: At Model 1, we are committed to living our core values:

• Solving Problems: Trust what you know. Work together to find solutions. See every angle and figure it out.
• Setting the Tone: Establish the mood that puts others at ease. Be the person that you’d want to interact with – approachable and transparent.
• Drive Forward: Keep your eyes up to see what’s ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.
• Find Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.
• Own It: Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Responsibilities:

Below is an overview of the duties and responsibilities you would take on in this role:

• Responsible for ensuring all departments operate efficiently ensuring all operations are performing optimally in a cost-effective manner.
• Reviews and improves operational management systems such as processes and best practices.
• Assist all department managers to ensure on time vehicle delivery with exceptional customer service.
• Works with all corporate departments to ensure the facility remains legally compliant with licensing, staffing, and facility management.
• Develop quarterly and yearly strategic and operational objectives with continuous review to ensure objectives are achieved on time.
• Participate in corporate financial reviews of local facilities and analyze the data to develop improvement plans and goals to continuously improve profitability.
• Assist the Regional Vice President with managing facility budgets and forecasts.
• Work with all department to develop and perform quality controls and KPIs.
• Manage and supervise the Service Department operations and personnel which includes the following departments:
• Service Office
• Service Shop
• Parts Department
• DMV & Warranty Staff
• Sales Coordinators
• Assist managers with hiring, discipline, and termination of staff.
• Responsible for the management of the Service Manager at each of the local facilities, which duties include:
• Schedule and prioritize service work to ensure on time delivery to customers minimizing vehicle down time.
• Oversees the implementation and maintenance of the paper flow system.
• Responsible for opening, closing, and securing the facility.
• Manages vehicle deliveries and pick up to/from customer locations.
• Communicates with sales and administration (DMV & Accounting) making sure that all necessary. paperwork is received from other departments and that all shop paperwork is completed and provided to other departments timely.
• Coordination of all sublet services, including weight, smog, fueling, body shops, etc.
• Manage input into the operating system (timely input of bus arrival forms, bus completion forms, and any vehicle location changes).
• Maintain production scheduled for all facilities
• Responsible for assisting the Senior Transportation Manager with bus inventory and always knowing the location of vehicles.
• Provides technical training and mentorship to all departments and employees.
• Responsible for high level conflict resolution with customers and vendors
• Elevates fleet defects or specific issues such as thermal events to the Corporate Service and Warranty team
• Maintains high level customer relationships to ensure customer demands exceed expectations.
• Coordinates vendor training and is responsible for ensuring mandatory training requirements exceed requirements.
• Manages building safety, security, maintenance, and repairs. Budgeting for capital expenditures.
• Responsible for building inspections and other regulatory agency requirements including City, Fire, AQMD, City, County, State & Federal and required employer postings.
• Employee training, certification, and education
• Ensure all employees meet Federal, State, and Local training regulations
• Company Safety Representative. Must be aware of potential safety issues and facilitate the improvements and/or changes.

Qualifications:

Minimum Job Requirements:

• High School diploma or equivalent
• Five plus years’ experience in fleet maintenance management.
• Minimum of five years supervisory experience
• Understanding of the operation of the Service departments and the support of the sales and interaction with the Administrative/Accounting departments.
• Excellent mechanical/technical understanding of buses.
• Good understanding of the bus industry and the needs of our customers.
• Professional demeanor and cooperative attitude.
• Highly organized.
• Good writing and oral communication skills.
• Able to think strategically and project future growth to insure proper systems are in place.
• Ability to read, analyze and interpret technical manuals and diagrams.
• Good understanding of government regulations and technical procedures.
• Ability to calculate figures and amounts such as product and service markups and discounts, proportions and percentages.
• Ability to collect data, defines problems, interpret technical instructions, and reach reasonable conclusions.
• High level of Technical Certifications/Degree, understanding AQMD/CARB/Title13

• May be required to do frequent kneeling, stooping, squatting, crawling, and climbing to perform multiple tasks of position.
• Must have good manual dexterity
• Must have the ability to push, pull or lift up to 50 lbs.

Company retains the sole discretion to change the duties of the position at any time.

Pay Range: $95,000 to $120,000