Customer Service Representative

This is a great opportunity for someone looking to contribute to impactful patient care and enhance the overall healthcare experience.

Key Responsibilities:

• Respond promptly to patient, provider, and payer inquiries via phone, email, or chat, ensuring resolution in a courteous and efficient manner.
• Assist with scheduling appointments, verifying insurance, and explaining healthcare procedures or policies.
• Maintain accurate records of interactions in the healthcare organization's system while ensuring compliance with all applicable HIPAA regulations.
• Collaborate with medical teams to address patient concerns and escalate complex issues when necessary.
• Educate patients about services and assist with payment processing or billing queries.
• Ensure all communications maintain sensitivity and confidentiality related to patient information.

Qualifications:

• Previous experience in customer service, preferably within the healthcare or insurance industry, is highly desirable.
• Exceptional verbal and written communication skills with the ability to convey empathy, clarity, and professionalism.
• Proficiency in Microsoft Office Suite and experience with customer relationship management or electronic medical record systems is a plus.
• Ability to think critically and resolve issues under tight deadlines.
• High school diploma or equivalent required; additional certifications or education in healthcare/customer service is a plus.

Apply today! For immediate consideration call Robert Half at 610-882-1700!