Customer Service Representative

We are in need of a Customer Service Representative to join our team in the Waste, Refuse & Environmental Waste Management industry. Based in Elk Grove Village, Illinois, this role offers a contract to permanent employment opportunity. As a Customer Service Representative, you will be tasked with a variety of duties, ranging from processing customer requests to maintaining accurate records and navigating customer disputes.

• Handle customer inquiries, both over the phone and in person, ensuring a high level of customer service at all times.
• Process orders for services including installation, activation, discontinuation, or modification.
• Maintain a thorough record of customer interactions, documenting relevant information into the computer system.
• Work collaboratively with other departments to address and resolve customer disputes.
• Conduct customer interviews to gather necessary information and ensure accurate record keeping.
• Regularly monitor customer accounts and take appropriate actions as needed.
• Perform general office duties, including key word orders, bank deposits, and data entry tasks.
• Address complaints regarding billing or service rendered, directing service failure complaints to the relevant departments for investigation.
• Strive to deliver high-quality services to customers, promoting goodwill and customer satisfaction.
• Seek cost-effective, safe, and environmentally friendly solutions to address service issues. • Proficiency in Microsoft Excel and Microsoft Word
• Experience in a call center customer service role
• Ability to handle both inbound and outbound calls efficiently
• Excellent customer service skills and ability to resolve customer inquiries
• Strong data entry skills with attention to detail
• Ability to manage email correspondence professionally and promptly
• Experience with order entry systems
• Ability to schedule appointments effectively
• Comfortable with answering inbound calls and providing solutions to customer queries
• Strong communication, organizational, and multitasking skills