Service Warranty Administrator-Clerk
Overview:
The Automotive Service Warranty Administrator/Clerk performs a wide range of administrative and office support duties associated with vehicle warranties. He or she ensures the dealership is paid for all warranty work in an accurate and timely fashion by preparing, flagging, submitting, and following up on each claim.The Service Warranty Administrator/Clerk coordinates with vendors and manufacturers to ensure prompt receipt of replacement parts, schedules warranty appointments, and educates customers to set expectations. In addition, he or she keeps abreast of all factory recalls, announcements, and procedures.
The ideal candidate has some post-secondary education (degree, coursework, or certification), at least two years of experience in a similar position, and knowledge of automotive parts and service. He or she can work in a fast-paced and challenging environment handling multiple projects and must have excellent administrative, organizational, and communication skills and strong math and computer skills.
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities:
- Communicates with customers and service technicians to define the scope of a warranty claim resolution and to set expectations.
- Process all warranty paperwork to ensure proper documentation and to verify criteria required by factory or distributor.
- Follows up with each claim to ensure service delivery to the customer and compensation for the dealership.
- Provides administrative assistance as needed.
- Provides timely and accurate reports as required.
- Performs other duties as assigned.
- Arrange for parts to be shipped to the factory or distributor and resubmitting all rejected claims promptly.
- Follow up on outstanding claims.
- Reconciling all warranty receivables and working with the accounting department to obtain payments.
- Keeping track of all service and customer records as required by the warrantor.
- Keeping track of all warranty parts by noting the repair order number, date of replacement and date on which part may be disposed.
- Establish personal goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.
Qualifications:
- Must have previous Warranty Administrator/Clerk auto dealership experience!!
- Knowledge of automotive repair procedures and diagnostic procedures.
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
- Excellent math skills, including basic computations (add, subtract, multiply, divide) and the ability to apply concepts of basic algebra and geometry.
- Strong computer and internet skills, including Microsoft Office suite along with excellent verbal and written communication skills.
- Strong organizational and time management skills.
- Helpful attitude and friendly demeanor.
- Professional appearance and work ethic.
- Experience with automotive parts (identification, inspection, classification of component groups, etc.) and overall automotive vehicle knowledge.
- Confidence in our ability to be successful.
- Great attitude with high energy.
- Flexibility to work extended hours, evenings and weekends to achieve their goals.
- ADP Knowledge preferred.
- BMW program knowledge a PLUS!