Sales Supervisor

• Meet personal and store sales goals
• Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales
• Utilize elevated levels of sales and service to maximize sales performance
• Demonstrate an in-depth knowledge of the merchandise
• After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
• Ensure all sales related policies and procedures are maintained
• Maintain a keen interest in the fashion industry and market trends

• Support and encourage staff to provide the highest level of customer service
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
• Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
• Assist in the training of sales staff in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork
• Participate in inventories
• Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

• Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
• Assist in the implementation and maintenance of all merchandising/ visual directives
• Ensure deliveries are properly processed in a timely manner
• Identify product concerns in a timely manner
• Communicate inventory needs to support the business goal

• Ensure image and grooming standards are professional and reflective of the brand image, at all times
• Adhere to work schedule, inclusive of time and attendance
• Support and assist in follow-up for all training programs and seminars

M/D/F/V