Customer Accounts Manager
Overview:
With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting.CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.
WHY JOIN US
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:
- Competitive pay $80K+
- Medical, Dental, Vision and Prescription coverage
- Paid vacation and holidays
- 401(K) match
- Life insurance, AD&D and long-term disability
- Tuition reimbursement
- Opportunities available nationwide
- Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
- Pet Insurance
- Legal Plan, and ID Theft Protection
JOB SUMMARY
The Customer Accounts Specialist is responsible for customers/accounts management and for tracking ongoing projects operations to ensure providing the highest level of quality of service, as well as complying with customers’ requirements and company standards.
Responsibilities:
- Manages and serves as the main contact person for assigned customers/accounts
- Ensures accurate and timely project tracking.
- Verifies quotes with the sales team before submitting them to customers.
- Resolves problems and issues for assigned customers/accounts ensuring their expectations and requirements are met.
- Provides regular reports, analysis, and improvement measures on ongoing and completed projects.
- Collaborate and communicate with internal departments as well as external vendors, as needed.
- Carries out all responsibilities in an honest, ethical, and professional manner.
- Performs other duties as assigned.
Qualifications:
- Education and/or experience equivalent to 3+ years of progressive Account Management or specialized customer support. A degree is preferable.
- Knowledge of refrigeration and the HVAC industry is a plus.
- Ability to manage multiple accounts, set and balance competing priorities with good organizational skills and ability to multi-task.
- Ability to solve problems and apply good judgment.
- Excellent verbal/nonverbal and written communication and presentation skills.
- Excellent customer service skills, including an ability to proactively address customer issues and concerns and the ability to forge strong working relationships with customers.
- Track record of punctuality and reliability.
- Ability to use typical business tools including MS Word, MS Excel, Outlook, CRM, etc.
- Ability to understand and follow customers’ contract requirements, scorecards, etc.
- Ability to work with minimal supervision.
- Ability to work constructively in a team environment and follow instructions from the Manager.
- Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
- Ability to respond to after hours and/or weekend calls and resolve issues if needed.
Join Us:
Today, there are 26 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!
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Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.
Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.