[ref. b78499320] AMS Sales and Delivery Manager
Job Description:
Our client is currently seeking a Sales and Delivery Manager who can sell and manage all aspects of applications support and ADM utilizing enterprise software (preferably SAP) for clients within the Consumer and Industrial Products industry sectors.As an AMS Manager, the candidate will have day-to-day project management responsibility for the AMS sales process, transition activities and all ongoing AMS initiatives at a client or multiple clients.
The candidate will be measured on relationship building and sales, as well as client satisfaction, meeting or exceeding agreed-upon service levels and creating business value. The candidate is also expected to have deep industry knowledge in one of the following sectors: Retail and Distribution, Consumer Products Manufacturing, Auto and/or Process and Industrial Products.
The AMS Manager will be responsible for ongoing client interaction and reporting, and managing a global team that will be providing application maintenance, including Help Desk, break/fix, enhancements, upgrades and proactive value creation activities.Additionally, the candidate may be a technical resource for the team. This role will also include pre-sales activities around solution design and technical project planning.
Job Responsibilities:
- Understand client support requirements and assist with the creation of application management proposals, including responding to RFPs.
- Assist with architecting the technical solution and work with the pursuit team to support the sales process.
- Drive the estimation and development of the delivery approach
- Lead the identification and deployment of the necessary staffing across channels
- Manage the transition to AMS
- Establish the project plan including scope of work, detailed work plan, responsibility matrix, communication plan, issue tracking, service level reporting and risk escalation process.
- Secure client approval and signoff on deliverables.
- Make recommendations for process and technology enhancements to more efficiently meet the needs of the business.
- Work with client, AMS team, operations, and product vendor to optimize customer solutions.
- Work with external vendors on support issues
-Identify follow-on engagements