Customer Service Representative

This role required 3 years of recent and consistent customer service experience (not retail) and only candidates within the state of CA will be considered for the role. Experience with Salesforce, Slack and Zendesk is preferred.

education: No Degree Required

• Manage large amounts of inbound and outbound calls in a timely manner from reps, dealers and end users
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise and suggest information about other products and

• Develop a strong working knowledge of features and benefits of our products
• Demonstrate complete understanding of the following our company policies (Free freight/shipping policy,

• Effectively communicate with customers via phone and email to determine the best lighting solution to fit the

• Offer technical installation assistance to customers, contractors, and end users by offering trouble shooting

• Order fulfillment/processing POs
• Back order fulfillment and update with timing
• Assess project plans and monitor quoting process
• Demonstrate strong communication skills by actively providing feedback to improve processes
• Represent and market our organization in a positive and professional manner as requested and continually promote

• Perform other tasks, including cross-training, as directed

• Salesforce (1 year of experience is required)
• Slack
• Zendesk
• Fishbowl
• Customer Service (3 years of experience is required)
• Customer Relationship Management
• CRM (2 years of experience is required)
• Purchase Orders (2 years of experience is required)

• Years of experience: 3 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.