Senior Systems Analyst - OBE

Overview:

Job Summary:

They will serve as a primary IS point of contact for the business partners / product owner and must be prepared to navigate through complex issues and drive teams towards solutions. They are able to act as mentor and/or Team Lead for one or more junior Business Analysts and Product Owners.

Candidates local to the Maryland area are expected in office 2-3 days per week

Open to remote candidates

Responsibilities:

Essential Functions:

• Identify, analyze, and document business problems with defined scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate.
• Involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.
• Manages project documentation (core artifacts, issues log, process maps, etc.) and documents process flows and gaps
• Assess, research, analyze and document sponsor/stakeholder needs
• Develop and maintain strong relationship with business partners and internal/external team members
• Identify issues and escalates/manages resolution as required. Coordinates and provides support to the business with the process implementation
• Participate/Lead Sprint Planning, Sprint Reviews, Scrum Meetings and other agile activities
• Analyze and translate functional and non-functional business requirements into project specifications
• Assist with Product Backlog management and user story development and prioritization
• Work with the Agile teams that support Salesforce, DocuSign, and Bullhorn
• Partner with our technology teams to establish Features and User Stories to deliver prioritized initiatives
• Ability to take complex business requirements and break them down into actionable user stories for our developers
• Actively participate in discussions and design sessions regarding platform, data, user access, and systems integration requirements
• Ensure that defined solutions include the details needed to successfully implement, operationalize, and support those solutions in a fast-paced production environment
• Partner with Technical Teams, Quality Management, and Business to verify solutions solve the business need and function as intended
• Interact with IS Management to determine system requirements
• Experience in design and development of software systems/applications
• Engage in Implementation of software systems applications

Supervisory or Management Responsibility:

• May have supervisory responsibility at the team lead level. Will coach and mentor junior team members to advance overall team skillset.

Qualifications:

Minimum Education and/or Experience:

• BS/BA degree in a related field and/or comparable industry related experience required.
• Advanced degree preferred
• PMI-PBA or equivalent certification preferred
• 10+ years of related industry experience working with a development / IS team, preferably in an Agile environment
• Minimum of 3 years, in Salesforce Sales/Service/Community Clouds preferred
• 5 years of equivalent professional experience that includes: 3+ years administering CRM systems/tools.
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio

Skills and Abilities:

• Collaborative team player. Collaborate with IS management, product owners, as well as business and technical stakeholders to understand and translate our customers' business and technical requirements.
• Critical thinking / problem solving. Act as the subject matter expert assisting the product / project teams in modernizing a wide range of enterprise applications.
• Excellent verbal and written communication skills. Write clear and well-structured user stories and will be able to resolve conflicts and issues using different tactics to avoid escalation.

Core Competencies:

• Build relationships
• Develop people
• Lead change
• Inspire Others
• Think critically
• Communicate clearly
• Create Accountability

Benefits Overview:

Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:

• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)

Salary Range:

• $105,300 - $157,900
• This position is bonus eligible

This position will close on May 26, 2025