Tech Support - Desktop, Field Services

Candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange county, CA. Project includes daily operational support and IT Tier 2 end user device support. TOP REQUIREMENTS: Desktop & Field Support skills, customer service experience, technical troubleshooting, preferred ITIL certification What are the top 5-10 responsibilities for this position?" Must have a valid driver s license, car insurance and dependable vehicle" Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services" Provide laptop and desktop support for Windows devices to include software installations and end user data migrations" Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer" Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations" Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure What software tools/skills are needed to perform these daily responsibilities?" Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN" Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements" Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution What skills/attributes are a must have?End-user software and hardware support in a mid-to-large size enterprise.

Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments" 1 - 3 years of experience in desktop, laptop and smart phones troubleshooting." Experience with Android and Apple IOS support" Must be able to lift up to 70 pounds" You will be asked to perform this role in an office setting or other company location What skills/attributes are nice to have?" 2 years experience in troubleshooting laptop and desktop issues in Enterprise Environment" 2 years experience Microsoft Software Office Suite" Knowledge of Active Directory, Citrix, Microsoft SCCM