Veterinary Receptionist
Overview:
Brook Falls offers quality compassionate care for pets and their people. Brook-Falls treats dogs, cats, small mammals, birds & reptiles and features some of the only exotic pet veterinarians in the Milwaukee and Waukesha County area.
We are a full service veterinary hospital offering an extensive range of comprehensive medical, dental, diagnostic and surgical services to meet the varying needs of all of our patients. In addition, we also offer luxury lodging, enrichment doggy day care, dog training and grooming to help in all aspects of pet ownership.It is our commitment to provide quality care throughout the life of your pet.
Our facilities and services are designed to assist in routine preventative care for young healthy pets, early detection and treatment of disease as your pet ages, and medical care as necessary during his or her entire life.
Brook Falls Veterinary Hospital & Exotic Care has an opportunity for a
Veterinary Receptionist to join our team and help care for our furry friends!
Location: N48 W14850 W. Lisbon Road, Menomonee Falls, WI 53051Shift Details: This is a Full Time position (30+ hours/week). Flexible shifts available!
Pay Range: $16.00 - $20.00/hour (based on experience)
What We Are Looking For: Exceptional phone etiquette, multi-tasker, efficient with a strong attention to detail, and computer knowledge. Teamwork and the ability to work under pressure.
What We Offer:
🐾 A dynamic and supportive team environment where collaboration and compassion are valued.
🐾 Opportunities for growth and advancement within our rapidly expanding practice.
🐾 Get the work-life balance you deserve with a great schedule
🐾 Competitive compensation and benefits package, including medical, dental, and vision coverage.
🐾 401K plan with company match
Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations.The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Responsibilities:
How you'll make an impact:
- Maintain and uphold the Core Values and Mission Statement of MVP.
- Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
- Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
- Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
- Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
- Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
- Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
- Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
- Verify the eligibility of clients with charge accounts.
- Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
- Fill prescriptions refill forms and provide routine administrations instructions to clients.
- Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
Qualifications:
Required Knowledge, Skills and Abilities:
- Demonstrated commitment to MVP core values.
- Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
- Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
- Must have excellent spelling and grammar.
- Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
- Ability to display tact and respect with clients and team members, even when busy or hectic.
- Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
- Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
We put people first and never compromise on our values.
Apply today for immediate consideration!
Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.