CSR - Customer Service Representatives

Job Overview

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

• Communicate with customers through various channels such as phone, email, and chat
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, transactions, comments, and complaints
• Process orders, forms, applications, and requests
• Perform data entry tasks accurately
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Proven customer support experience or experience as a client service representative
• Proficiency in computerized systems such as CRM software and Microsoft Office Suite
• Strong phone contact handling skills and active listening
• Excellent communication skills in English; additional languages are a plus
• Ability to handle cash transactions is desirable
• Sales experience is a plus
• Ability to analyze information and evaluate results to choose the best solution

Pay: $19.80 - $20.93 per hour

Benefits:

Vision insurance