Windows 11 Technician

You will play a vital role in ensuring a smooth, efficient, and secure transition to Windows 11, minimizing downtime and maximizing productivity.

Key Responsibilities:

• System Migration & Upgrade:
• Plan and execute the migration of systems from Windows 10 to Windows 11, ensuring data integrity and minimal disruption to users.
• Troubleshoot and resolve issues related to compatibility, drivers, and applications during and after the upgrade process.
• End-User Support & Training:
• Provide technical support and guidance to end users throughout the upgrade process, including resolving post-migration issues.
• Educate end users on Windows 11 features, changes, and best practices to ensure a seamless transition.
• Configuration & Optimization:
• Configure and optimize Windows 11 settings based on organizational policies, including security, performance, and user preferences.
• Implement updates, patches, and necessary adjustments to maintain system stability and security.
• Documentation & Reporting:
• Document upgrade processes, troubleshooting steps, and best practices to streamline future transitions and support.
• Provide regular status reports on upgrade progress, issues encountered, and resolutions achieved.
• Collaboration & Compliance:
• Work closely with IT and security teams to ensure all Windows 11 systems meet company security and compliance standards.
• Collaborate with cross-functional teams to address application compatibility issues and ensure all software functions as expected post-upgrade.

Technical Skills:

• Strong knowledge of Windows 10 and Windows 11 operating systems, including upgrade processes and troubleshooting.
• Familiarity with device drivers, software compatibility, and system imaging tools.
• Proficiency in using IT support tools and ticketing systems for tracking, reporting, and documentation.
• Experience with Active Directory, Group Policy, and other Windows administrative tools.

Skills & Abilities:

• Strong troubleshooting and analytical skills
• Excellent communication skills, with an ability to explain technical issues to non-technical users
• Detail-oriented with a commitment to accuracy and thoroughness
• Ability to work independently and as part of a team