Practice Administrator

Company Overview:

To further meet your needs, we accept most insurance plans and offer flexible financing options.

Position Summary:

The Practice Administrator maintains an effective level of business literacy about the practice's financial position, operational needs, its culture, and its competition.

Responsibilities:

General Operational Responsibilities:

• Manages day-to-day operations for clinic office locations
• Identifies and recommends procedural changes and solutions practice-wide
• Acts as a liaison for the providers to relay any clinical, operational or other issues the providers may have via appropriate channels
• Ensures key performance indicators are met across all departments
• Meets with the Regional Director of Operations and Physician leadership on a regular basis to provide recommendations, reporting, and insights
• Develops insights and recommendations based on supported data and analytics to drive optimal clinical, optical, and surgical performance
• Assist with other local governance areas as defined by EyeSouth and Practice Managing Partners
• Assists with special projects as defined by Regional Director of Operations

Clinical Operations:

• Manages Clinical Technician Manager, and other senior leadership team members of practice
• Identifies recurring patient care and surgery scheduling issues and seeks to find solutions
• Ensures proper and efficient clinic flow working with providers and senior leadership to develop and implement standard operating procedures for departments
• Oversees use of EHR and PM software solutions and regularly identifies and recommends areas for improvement, including relationship management with specific vendor representatives
• Troubleshoots issues daily pertaining to patient care and scheduling
• Conducts monthly manager meetings

Front Office Operations:

• Manages Office Managers
• Ensures the efficient and effective administration of the Front Office, including superb customer service, front-end revenue cycle responsibilities (insurance verification, demographic data entry, and collection of patient responsibility balances), and scheduling processes
• Conducts monthly managers meetings

Human Resources & Compliance:

• Manages senior staff members
• Partners with Regional Human Resources to manage staff training and development for clinic locations
• Ensures timesheet authorization, PTO approvals, and all required payroll reporting is completed in a timely fashion
• Ensures the practice culture is reflective of the practice mission, vision, and core values
• Ensures the policies outlined in the EyeSouth Employee Handbook are met
• Ensures operational and facility compliance measures are met with the assistance of the Chief Compliance Specialist

Qualifications:

• Bachelor’s degree required, (MBA or MHA preferred)
• 5+ years of multi-site clinical management experience required
• Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibility
• Proven ability to thrive in a highly matrixed environment
• Strong financial aptitude with experience managing a P&L
• Rational and analytical approach with a friendly disposition; ability to remain calm in difficult situations
• Ability to work beyond the normal hours, as needed (including potential weekends)
• Excellent presentation, interpersonal and communication skills; written and documentation skills
• Excellent time management skills (organizing and prioritizing workload) in order to meet deadlines
• Ability to quickly learn new software, new systems, adapt to change and communicate effectively
• Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level, with a strong sense of urgency.
• Must be able to manage multiple tasks/projects simultaneously within inflexible time frames.
• Ability to adapt to frequent priority changes
• Ability to build consensus among cross-functional teams
• Strong problem solving and negotiation skills

Company Benefits:

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package
• 7.5 Paid Holidays

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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