Workforce Case Manager

Overview:

Salary $45,000 year

Scope of Position: Provide excellent customer-centered services to provide career support in all areas related to gaining and/or retaining employment, training, and career advancement.

Responsibilities:

• Build a professional one-on-one working relationship with customers to aid in the introduction of CareerLink services, workshops, partners, and training opportunities
• Assist customers in registration, job search preparation, workshop registration, and resumes using PA CareerLink® website
• Accurately review, evaluate, and complete required documentation for WIOA registration eligibility
• Complete necessary WIOA data entry requirements on CWDS
• Maintain participant files in accordance with state and local regulations
• Provide follow-up activities, ensuring positive outcomes and goals are being met according to program guidelines
• Provide “staff-assisted job search” services in the form of career guidance, job leads, and current labor market information
• Work closely with and refer participants to the Business Services Team (BST) for employment opportunities
• Be knowledgeable of county resources to assist customers with barriers
• Split time between CareerLink offices in Media and Chester City
• Offer pre-enrollment career advising to PA CareerLink® walk-ins as scheduled by the Site Administrator
• Educate job seekers about local Labor Market Information (LMI) related to career pathways
• Provide financial literacy guidance related to wages and participants’ career goals
• Manage a caseload of a maximum of 50 new job seekers per year, plus 50 participants in a 12-month period of follow-up
• Create and maintain an Individual Employment Plan (IEP) for job seekers
• Assess participants’ existing skills, aptitudes, and goals
• Collaborate with Case Manager to identify and remediate participants’ barriers to success
• Maintain case notes following local policies in the system of record
• Guide participants through the IFR process to evaluate occupational training opportunities
• Advocate for participants in case review meetings including ITA committee review, match meetings, or DST meetings
• Ensure participants are aware of and participate in hiring events
• Provide follow-up services to participants for 12 months after exit
• Other opportunities as available

Qualifications:

• Bachelor’s degree in business, education, human services, or a related field, with a minimum of 3 years of experience in the workforce development field
• Experience in providing career development assistance
• Previous case management experience
• Must have notable experience in team-oriented environment
• Should be able to converse with a wide range of clients and professionals while demonstrating a positive professional attitude
• Knowledge and understanding of the Workforce Innovation and Opportunity Act
• Bilingual in Spanish is a plus
• Proficient in Microsoft Office applications
• Valid driver’s license