Sr. Customer Service Representative

We are offering a long term contract employment opportunity for a Sr. Customer Service Representative, based in Atlanta, Georgia. This role lies within the industry of customer service and requires seamless coordination with operations and logistics teams to manage orders and deliveries.

• Serve as the first point of contact for clients, effectively addressing and resolving their issues or complaints, and escalating them as necessary.
• Respond to customer inquiries about shipments, products, and services in a timely and accurate manner.
• Harness a comprehensive understanding of our product and service offerings.
• Actively monitor customer accounts and take appropriate action when necessary.
• Develop and maintain positive customer relations by delivering superior customer service.
• Use various computer programs and CRM tools for data processing and maintaining accurate customer records.
• Track customer feedback and report it to the relevant department to enhance the customer experience.
• Train and facilitate the onboarding of new Customer Service Representatives.
• Administer billing functions and claim administration, using tools such as ERP - Enterprise Resource Planning and Epic Software.
• Handle inbound calls and respond to them effectively. • Extensive experience in a customer service role, preferably at a senior level
• Proficiency in computer programs including Microsoft Office Suite
• Experience with CRM software for managing customer interactions
• Knowledge and experience in data processing and analysis
• Familiarity with Epic Software for managing electronic health records
• Experience with ERP - Enterprise Resource Planning software for business process management
• Proficiency in using About Time software for efficient time tracking and management
• Capability to handle answering inbound calls professionally and efficiently
• Understanding of benefit functions including coordination and administration
• Familiarity with billing functions, able to handle invoicing and payment processing
• Experience in claim administration, with the ability to manage and process customer claims effectively.