Customer Advocate - Carmel
URGENTLY HIRING (see exact store locations below). We are setting up interviews this week and next week with hiring managers daily!
Why Join Spearhead Mobility?
Learn more, earn more! Join a growing company with start-up enthusiasm. Help us upend the wireless retail market as an exclusive AT&T partner.
Teamwork, trust, service, mentorship, and empowerment — these are the qualities engrained in our family culture we’re inviting you to join. Work with people who love their job, want to make a difference to others, and see unlimited opportunities in individual and team success!
What is your role?
As a Customer Advocate, you’ll be responsible for their overall experience, providing wireless and entertainment solutions to our in-store and at-home guests.
You’ll get valuable hands-on training from mentors, advancement opportunities, base + commissions, bonuses, and a fun work environment!
As a Customer Advocate, you will receive:
- Competitive Compensation
- Mentoring
- Unlimited Commissions Potential (Yes: Unlimited!)
- Performance based Cash Bonuses
- Annual Sales Trip
- 57% Discounts on AT&T plans up to 5 lines
- Professional Development & Opportunities for Career Advancement
- Medical / Dental / Vision
- Paid Time-Off
- 401K
- Health Saving Account (Employer contributions)
- Life Insurance
- Long-Term Disability (LTD) Insurance
- Start-up / Family Culture
- Employee Assistance Program (counseling on health and wellness, work life balance, and concierge services)
- Corporate Discounts (concert & sporting event tickets, restaurants, hotels, gyms, childcare, rental cars, and more!)
DUTIES AND RESPONSIBILITIES:
- Brainstorm and identify ways of increasing sales to meet monthly sales goals individually as a team
- Welcome all guests in a professional and friendly manner both in-store, on the phone, and out in the field.
- Cultivate an outstanding guest experience — provide guests with professional wisdom and advocate for the most appropriate products and AT&T solutions to meet their needs.
- Develop and maintain business relationships within the community.
- Participate and assist in marketing efforts to solicit and promote new business inside and outside of the retail store.
- Assist with retail merchandizing duties, like completing product inventory, maintaining a world-class retail environment, and cashier duties (link removed)>
- Demonstrate integrity and respect when interacting with guests and co-workers.
- Troubleshoot and diagnose wireless products through Service & Repair procedures.
- Assist with other tasks and duties
Requirements:
- High school diploma or equivalent; 2 year/associate’s degree preferred
- Excellent communication, interpersonal, and effective problem-solving skills
- Strong organizational and time management skills
- Professional, energetic, motivated, and positive attitude
- Basic math, internet, and technology skills
- Previous experience in sales, hospitality, restaurant, or service industry preferred.
- Availability of flexible scheduling to include days, evenings, and weekends
- Good driving record & reliable transportation
- Must pass a background check.
- This position involves sitting, standing, walking, reaching, bending and light to moderate lifting
- Note: Ask about our Lead Customer Advocate Role for further responsibilities. Our Lead role will allow you to manage the store operations and manage a team in preparation for your next promotion!
Job Types: Full-time, Part-time