Manager of Clinical Laboratory Services, Laboratory, 40 Hour, Days, Four Days per week 10 hours per day - ref. w02392623
Overview:
You Matter Here!
Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter!
Hours: 40 Hour, Days, Four Days per week 10 hours per day
Job Summary:
Under the direction of the Senior Director of Imaging/Cardiology/Lab, and in coordination with the Medical Lab Director, the Manager of Clinical Laboratory Services will oversee all laboratory functions to ensure seamless services to the hospital and stakeholders.Regular visibility and rounding to all front line staffing is required, as well as ensuring communication is fluent throughout the lab by holding regular staff meetings, being available for individual conversations when necessary, and ensuring annual reviews are completed and administered by the required due dates.
Screening new qualified candidates and onboarding them quickly, working in coordination with HR. Managing any/all substandard performance and administering any/all corrective action timely, as necessary. Financial oversight in all areas is required to ensure budgets are being met and cost saving opportunities are presented when opportunity exists, including contract review on a regular basis, with recommendations for improvement if opportunity exists.
Updating all policies and procedures to meet regulatory requirements as needed. Safety and Regulatory items will be prioritized and up to date. Communication of high visibility items daily to the Senior Director of Imaging/Cardiology/Lab is required to allow for the proper intervention and escalation to the Senior Leadership Team, when necessary.
Availability 24/7 to assist with and/or facilitate corrective action for all emergencies that may arise and/or delegate those duties to qualified appropriate individuals to ensure lab operations functioning 24/7, and any potential delays are minimized.
Communication to stakeholders and Senior Director timely, when services may be delayed by sending out leadership page, and notifying the ED directly when necessary.
Responsibilities:
Organizational Expectations
Behavioral Attributes:The following behavioral attributes are required: achievement motivation, concern for order; flexibility; initiative; self confidence; customer service oriented; interpersonal effectiveness; teamwork; analytical thinking and information seeking.
Essential Functions- Provides coaching and education for staff so that they can meet/exceed performance expectations.
- Designs and implements individual and group plans which develop and motivate employees.
- Completes all employee performance evaluations by evaluation due dates.
- Oversees daily operations to meet vision of providing service to the community.
- Improves patient and/or customer satisfaction.
- Responds to customer requests and concerns in a timely and effective manner.
- Meets/exceeds customer expectations so that the customers select and recommend Heywood Hospital as their primary source of healthcare.
- Utilizes customer satisfaction data to develop and anticipate customer service systems
- Staffing patterns and work flow design match customer requirements
- Manages resources to ensure adequate resources and future growth.
- Justifies budget variances.
- Reduces costs and/or increases revenues.
- Collaborates/coordinates projects/activities with other departments, teams, and task forces to build a team approach to healthcare delivery.
- Participates on task forces, PI teams, committees, etc.
- Leads task forces, PI teams, committees, etc.
- Oversees computer system for laboratory modules.
- Ensures the computer modules are updated for the laboratory modules
- Assures the computer downtime systems are set up and staff are trained to follow these policies and procedures
- Assures the laboratory meets CLIA, FDA and JCAHO regulations
- Updates department policies and procedures to ensure compliance with regulatory agencies
- Assures staff is trained in policies and procedures to maintain compliance
- Ensures quality outcome for customer satisfaction.
- Provides quality service for patients, physicians, and other health care providers.
- Continuously works to improve customer service.
- Ensures lab contracts are reviewed yearly.
- Assures the laboratory contracts are reviewed and the lab service needs are being met.
- Reviews the nursing home contracts and is a liaison for the hospital.
- Assures the quality of laboratory testing.
- Maintains currency in laboratory testing procedures to ensure quality standards are updated / maintained.
- Assures the staff meet the clinical / technical objectives set by licensing requirements where appropriate
This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.
Qualifications:
Job Requirements
Minimum Education- Masters Degree preferred or Bachelor Degree in Chemical, Physical or Biological Science.
- Six years relevant, full-time experience covering all supervised areas of the Lab.
- Registered Medical Technologist (ASCP or Clinical Laboratory Scientist (NCA).
Functional Demands
Physical Requirements:
Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).