HVAC Operations Manager - Installation and Service

Overview:

The ideal candidate will balance operational execution with quality, safety, and compliance standards.

The position is based in the Tampa or Orlando Markets.

• Competitive Compensation ($90,000.00 - $100,000.00 based on experience)
• Robust PTO plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EPA, Legal Services and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Responsibilities:

Team Leadership:

• Oversee, manage, and coordinate the activities of HVAC installation and service technicians.
• Hire, train, and mentor team members to develop their technical and professional skills.
• Provide clear communication, guidance, and support to ensure efficient workflow and employee development.
• Conduct regular performance reviews and provide feedback to improve productivity and service quality.

Service Management:

• Plan and schedule installations, maintenance, and repair work based on customer needs, resource availability, and project deadlines.
• Monitor projects and service calls to ensure on-time completion, adherence to budgets, and client satisfaction.
• Resolve escalated customer issues, ensuring quick and effective resolutions while maintaining positive customer relationships.
• Collaborate with sales and customer service teams to ensure seamless handover and communication between departments.

Operational Efficiency:

• Implement and improve operational processes, ensuring efficient use of resources, tools, and equipment.
• Develop and manage budgets, ensuring profitability while maintaining quality service and installations.
• Track and analyze key performance metrics for both installation and service teams, driving improvements where necessary.
• Ensure all work complies with local and national HVAC codes, regulations, and safety standards.

Safety & Compliance:

• Maintain high safety standards on all projects and service calls by enforcing safety policies and procedures.
• Conduct regular safety meetings and ensure that the team adheres to all health and safety guidelines.
• Stay current with industry developments, building codes, and regulations to ensure compliance.

Client Relations & Business Development:

• Work closely with clients to provide exceptional customer service, addressing their concerns, and ensuring long-term relationships.
• Support business growth by identifying opportunities for new installations, upgrades, and service agreements.
• Provide input on sales strategies based on operational capabilities and market trends.

Qualifications:

• 5+ years proven experience in HVAC management, with expertise in both installation and service operations.
• Strong knowledge of HVAC systems, installation techniques, and maintenance protocols.
• Excellent leadership, communication, and organizational skills.
• Ability to manage multiple projects simultaneously while maintaining high-quality standards.
• Understanding of local and national HVAC codes, safety regulations, and compliance requirements.
• Financial acumen with experience managing budgets, forecasts, and financial reporting.
• Proficiency in using HVAC software, project management tools, and customer relationship management (CRM) systems.
• Service Titan experience a plus