Operations Manager | Full-Time | Memorial Booth Stadium

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

The Operations Manager will oversee all building changeovers, event setups and post-event reset while providing highly responsible staff assistance. Responsible for hiring, training and supervising event operations crew. Ensures an effective and cost-efficient program by controlling the Operations budget, and performs related day-to-day responsibilities as required

This role pays an annual salary of $45,000 to $55,000

Benefits for Full-Time Roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays)

This position will remain open until June 6, 2025

About the Venue:

The group will lead the bookings of conference events, special events and concerts, while operating a membership-only dining club in one of the club levels of the stadium.

The Gateway District will transform the north entrance to campus in a profound way to drive student enrollment and economic benefit to Kansas. The project will develop a new campus gateway, multi-use space and upgraded football facilities, all of which will enhance KU’s ability to recruit and retain students.

The most innovative component of this project is the development of multi-use facilities to be used throughout the year to generate revenue for academic programming and student success. In addition to the conference center, and as suggested by the project consultant, the project will potentially include a mix of arts and entertainment, dining, retail, office space, lodging and other uses that support economic development and the university’s academic mission.

Responsibilities:

• Assume management responsibility for all services and activities involved in the operations of the Stadium including event set-up and tear down, building changeovers and oversight of janitorial services.
• Select, train, schedule, motivate and evaluate operations staff; provide or coordinate staff training; work with employees to correct deficiencies; oversee all full/part time staff.
• Plan, direct, coordinate, and review the work of part-time operations staff; assign work activities and annual projects.
• Monitor part-time event staff hours; allocate hours to each event worked; approve time worked at the end of each pay period.
• Oversee the set-up of events; coordinate building set up with Event Managers; coordinate facility arrangements with concessionaires and/or vendors; manage all event-specific equipment.
• Order supplies and materials for maintenance and housekeeping programs within budget guidelines; receive and maintain supplies.
• Preform daily walkthroughs of the facility to ensure safety and cleanliness
• Attend production meetings at previously scheduled times to go over event details, promotions, and specific event assignments.
• Ensure that the client needs are met in a professional and courteous manner.
• Coordinate with third party vendors and contractors; schedule services; monitor the work of contractors
• Assist with department budget maintenance; track and monitor building supplies track and monitor cleaning supplies.
• Assist with the maintenance of all building equipment
• Responsible for Health & Safety compliance.
• Other duties and responsibilities as assigned.

Qualifications:

• Minimum of Associates’ Degree preferred; Bachelor’s Degree is highly preferred.
• Minimum of 3-5 years of experience in facility operations supervision or with comparable increasing responsibility in a stadium, arena, convention center or public assembly facility with knowledge of stadium setup and housekeeping.
• Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Must be comfortable multi-tasking and working in a fast-paced environment
• Familiarity of OSHA requirements
• Strong interpersonal skills necessary, including excellent verbal and written communication skills
• Possess valid driver’s license or have the ability to acquire
• Possess valid forklift certification or have the willingness to acquire
• Working knowledge and ability with AutoCAD, Excel, and other Microsoft products.
• Experience with budget preparation and control
• Familiarity with terminology used in entertainment/convention/public assembly settings
• Ability to work independently, exercising judgment and initiative.
• The ability to work effectively with people from a variety of culturally diverse backgrounds.
• The ability to perform physical tasks such as lifting and carrying up to 50 pounds.
• Ability to work, nights, weekends and holidays as needed.
• Effectively work under pressure and meet tight deadlines in a fast-paced environment.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to speak, read, and write in English.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.

Strengthened by our Differences. United to Make a Difference:

Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.