Sales & Customer Care Consultant

You will be tasked with delivering excellent customer service, resolving issues, and assisting customers with their inquiries. This role offers a short term contract employment opportunity.

Responsibilities:

• Deliver a high-quality customer experience consistently.
• Handle customer issues and complaints across multiple channels efficiently.
• Proactively anticipate customer needs to ensure a seamless experience.
• Assist customers with a wide range of inquiries including product queries, returns, delivery, registration, and payments.
• Work collaboratively with your colleagues across different departments to improve service and knowledge.
• Utilize Microsoft Word and Excel for data entry and maintaining customer records.
• Schedule appointments and manage customer accounts effectively.
• Take initiative in achieving quality and productivity targets.
• Use your skills in answering inbound and outbound calls to resolve customer issues.
• Respond to customer emails and maintain professional correspondence. • Proficient in answering inbound calls and handling customer inquiries.
• Proven experience in a call center customer service environment.
• Strong customer service skills, with the ability to build relationships and resolve customer issues.
• Ability to perform data entry tasks accurately and efficiently.
• Skilled in email correspondence, with the ability to respond professionally to customer inquiries and complaints.
• Experience in handling both inbound and outbound calls.
• Proficiency in Microsoft Excel and Microsoft Word.
• Ability to perform order entry tasks, ensuring accuracy and timeliness.
• Able to schedule appointments effectively, managing a busy calendar.
• Past experience in a retail environment, particularly in a sales or customer care role, would be advantageous.
• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Strong problem-solving skills, with the ability to think quickly and provide solutions to customer issues.
• Committed to providing excellent customer service at all times.
• Ability to work well in a team, contributing to a positive and supportive work environment.