[ref. x33323418] Administrative Assistant - Chicago

This position offers a long-term contract employment opportunity.

Responsibilities:

• Efficiently manage inbound calls, providing prompt and courteous service to all callers
• Assist in outbound calls whenever necessary, ensuring clear and effective communication
• Offer high-quality customer service, resolving any customer issues in a timely and detail oriented manner
• Handle data entry tasks, maintaining accuracy and efficiency at all times
• Oversee email correspondence, ensuring all emails are responded to promptly and in a detail oriented manner
• Utilize Microsoft Excel, Outlook, PowerPoint, and Word to effectively manage and organize work
• Schedule appointments as necessary, coordinating with all relevant parties to ensure smooth scheduling
• Ensure accurate and up-to-date customer records are maintained at all times
• Monitor customer accounts and take appropriate action when needed.
• Spanish Bilingual Proficiency

• Proven experience in providing exceptional customer service, prioritizing client satisfaction.
• Proficiency in data entry, with a focus on accuracy and efficiency.
• Skilled in email correspondence, ensuring clear and effective communication.
• Experience handling both inbound and outbound calls in a high-volume environment.
• Proficiency in Microsoft Excel for data organization and analysis.
• Familiarity with Microsoft Outlook for managing emails, appointments, and tasks.
• Proficiency in using Microsoft PowerPoint for creating compelling presentations.
• Skilled in using Microsoft Word for document creation and editing.
• Experience in scheduling appointments, effectively managing calendars and coordinating meetings.