[ref. r89243921] Desktop Support Analyst - Robert Half

Overview:

The ideal candidate is not only a technical expert but also an effective communicator who enjoys helping users become proficient in the tools they use.

Key Responsibilities:

• Provide desktop support for both PC and Mac users, diagnosing and resolving hardware and software issues.
• Install, configure, and maintain computer systems, laptops, and mobile devices.
• Train users on technology platforms such as Excel, iPads, laptops, and other related devices to ensure effective use.
• Respond to user queries and technical problems in a timely and professional manner, providing both on-site and remote support.
• Assist with setting up new devices and software installations for users.
• Develop and update training materials to educate users on new features and technologies.
• Maintain detailed records of support requests, solutions, and user feedback for continuous improvement.

Qualifications:

• Proven experience in providing desktop support in both PC and Mac environments.
• Proficiency in troubleshooting software and hardware issues on various devices.
• Strong knowledge of Microsoft Office Suite, especially Excel.
• Ability to communicate technical information clearly to users with varying levels of technical expertise.
• Experience with training users on technology platforms such as iPads, laptops, and other business-related devices.
• Excellent problem-solving skills and attention to detail.
• A proactive attitude with a focus on delivering excellent customer service.

Preferred Qualifications:

• Experience working in a fast-paced, multi-device environment.
• Certifications such as CompTIA A+, Apple Certified Support Professional (ACSP), or similar are a plus.