Senior IT Support Engineer 1
Robert Half New York
We are in search of a Senior IT Support Engineer to join our thriving team. The role is based in New York, New York, and is pivotal in ensuring seamless IT operations. As a Senior IT Support Engineer, you will be responsible for providing technical support to executive-level users, managing cybersecurity tools, and maintaining network infrastructure.
Responsibilities:
- Provide end-user technical support, focusing on executive-level users
- Manage and maintain macOS and Windows Desktop environments
- Utilize Microsoft-related technologies such as Windows Server, Active Directory, Exchange, and Office 365
- Implement and support network infrastructure including switches, firewalls, and ensure a good understanding of TCP/IP, DHCP, and DNS
- Manage cybersecurity tools and best practices, including next-generation antivirus, endpoint protection, DLP solutions, and disk encryption, SSO, and MFA
- Handle customer credit applications and maintain accurate customer credit records
- Monitor customer accounts and take appropriate actions when necessary
- Develop and maintain expertise in Cisco Meraki and ConnectWise
- Utilize your skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments
- Ensure experience in providing Managed Service Provider (MSP) services.
- Extensive knowledge of Cisco Technologies
- Familiarity with Citrix Technologies
- Ability to work with Mac Computers
- Proficient in Microsoft software and tools
- Experience with Active Directory
- Expertise in working with Apple Devices
- Strong understanding of Computer Hardware
- Experience in Configuration Management
- Proven ability to handle Deployments
- Bachelor's degree in IT or related field (preferred)
- Excellent problem-solving skills
- Strong verbal and written communication skills
- Ability to work in a team environment
- Ability to manage multiple tasks and priorities
- Strong customer service skills
- Willingness to stay updated with the latest technology trends.
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